Scope
This policy explains how to raise cancellation and refund requests with ISHANOVA TECHNOLOGIES PRIVATE LIMITED. Crew Ride has not launched and this corporate website does not accept ride bookings or payments. Its final booking conditions will be presented before payment when the product becomes available.
Crew Ride cancellations
Review the cancellation conditions shown for your booking before making payment, including applicable cancellation windows, charges, no-show rules and how to cancel. The amount eligible for refund depends on those booking conditions and applicable law.
When requesting cancellation, include your booking reference and contact details. If an app cancellation option is available, use it and retain the cancellation confirmation. Otherwise contact our support team; do not assume an email alone has cancelled the journey until its status is confirmed.
Cancelled journeys, unsuccessful bookings and payment issues
Contact us if a journey is cancelled by the provider, a service is not delivered, your account is charged without a confirmed booking, or you identify a duplicate or incorrect payment. Include the booking reference, payment reference, amount and date so the transaction and any refund entitlement can be verified.
A failed payment may be reversed by the payment provider or bank without a separate merchant refund. Keep the transaction reference and contact us if its status remains unclear.
Refund method and status
Where a refund is approved, we communicate the eligible amount and its processing status. Refunds are returned through the original payment method where supported; bank or payment-provider processing affects when funds appear in your account. Request the refund reference from our support team to follow up on an approved refund.
Technology services
For software development, licensing, hosting or maintenance, the written proposal or service agreement sets out cancellation stages, work already performed, third-party costs and any refund conditions. These should be agreed before payment; the Crew Ride cancellation rules do not apply to such projects.
How to contact us
Email support@ishanova.com or call +91 96512 89662. Share relevant receipts with sensitive information removed. Never send payment credentials, OTPs or PINs.
For unresolved concerns, use our customer support and complaints process. Nothing in this policy restricts remedies available under applicable law.